The future of gaming in New South Wales

The Global Gaming System is the most widely used gaming system in New South Wales and operates in more than 1,000 venues across NSW and ACT. Approved for use by NSW Liquor and Gaming, the Global Gaming System provides simplicity and reliability at a cost-effective price.

Global Gaming System (NSW) enables you to deal with cashless digital gaming and monitor all EGMs, automate payouts and provide powerful reporting and analysis capabilities in one user-friendly system. The Global Gaming System (NSW) fully integrates with our loyalty systems as well as the online Omni VISION reporting and monitoring portal making managing your business easy.

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Who is UTOPIA?

UTOPIA Gaming Systems is an Australian-owned and operated business established in 2014 and a wholly-owned subsidiary of The Banktech Group. UTOPIA Gaming Systems is used in more than 1,000 venues and connected to over 20,000 machines across NSW and ACT.

The Global Gaming system consists of two modules

The system allows you to:

  • Monitor all of your EGMs in a grid or list view
  • Monitor active player status and easily generate shift and daily turnover reports
  • Use the simple machine functions to make changes or queue future floor updates
  • Perform ticket in ticket out (TITO) transactions and redemption
  • Monitor manual jackpot entries for values that exceed the auto download limit
  • Connect to CRTs and smart safes to automate payouts
  • Lock all machines at the end of trade
  • Set up individual accounts for users with multi-level access that leaves an audit trail with automatic backup and archiving of data
  • Allows cash to be moved from gaming float to other areas of the venue such as the safe or bar, using the ‘Rake’ function

The system then provides all data to the reporting module, Omni EYE

Omni EYE provides over 30 built-in reports that can be automatically generated and sent to your inbox with the ‘set and forget’ function. Remote access also allows you to view all reports via the Omni VISION online portal

The built-in reports include

  • Daily trading
  • Performance reports
  • Management summary reports
  • Senior executives report
  • Banking report
  • Actual v meter reports
  • TITO reports

Easy Integration

The Global Gaming System (NSW) is Windows-based, integrating easily with your other systems, and means remote support, upgrades and new features can be provided quickly and cost-effectively. The system can perform cashless TITO transactions.

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Benefits of the Global Gaming System (NSW)

Real-time monitoring across all venues

  • Monitor all EGMs in a grid or list view
  • Monitor active player status across venues
  • Monitor manual jackpot entries for values that exceed the auto download limit

24-hour help desk and maintenance service

  • Preventative and remedial maintenance for EGMs and regulated gaming equipment through our network of highly trained licenced technicians
  • Windows-based platform ready for feature upgrades and new products.
  • Remote support and upgrade means streamlining your operating costs

Modern, secure design

  • Individual accounts for users allow multi-level access and leave an audit trail
  • Automatic backup and archiving of data
  • Unclaimed ticket numbers are stored on the system
  • Cashless (TITO) ready
  • Simple click-and-drag interface for machine moves and conversions.
  • The UTOPIA Loyalty System integrates with the Global Gaming System and your 3rd party POS provider.

Easy automated reporting

  • Streamlined reporting and monitoring process saves time
  • Generate 30 built-in reports such as; daily trading, performance reports, management summary reports, banking report and actual v meter reports
  • Receive reports straight into your inbox with the ‘set and forget’ function

Remote access

  • Get real-time monitoring and analysis of the performance of your gaming floor
  • Remotely access enhanced reports via the Omni VISION online portal, accessible through your mobile or desktop

What is Global Gaming System (NSW) and how does it work?

Global Gaming System (NSW) delivers the future in gaming with its state-of-the-art network technology designed to future-proof your gaming floor. The system offers a complete integrated solution designed to give you maximum efficiencies through detailed real-time reporting of all your devices, in all your venues.

The system

The Central Credit Unit (CCU) is the heart of the Global Gaming System, monitoring all EGMs and facilitating credit transfer.

Monitoring

  • Monitor all EGMs in either grid or list view
  • Monitor active player status and generate shift and daily turnover reports

Transactions and payouts

  • Perform ticket in ticket out (TITO) transactions and redemption
  • Manual jackpot entries for values that exceed the auto download limit
  • Connects to CRTs and smart safes to automate payouts

Security and cash management

  • Lock all machines at end of trade
  • Individual accounts for users creates multi-level access and leaves an audit trail
  • Automatic backup and archiving of data
  • ‘Rake’ function allows cash to be moved from gaming float to other areas of the venue such as TAB, Keno or bar

The reporting

Omni Eye is the reporting and BI function that provides a range of regulatory and performance reports in one easy-to-use system.

Reporting

  • Streamline reconciliation and reporting process
  • Manage machine changes quickly or queue batches of changes

Generate more than 30 built in reports such as

  • Daily trading
  • Performance reports
  • Management summary reports
  • Senior executives report
  • Banking report
  • Actual v meter reports
  • TITO reports

Remote access

  • Automate reports and send them straight to your email using the ‘set and forget’ function
  • Remotely access all reports via the Omni VISION online portal

Cashless

The Global Gaming System supports TITO.

 

Loyalty

A total venue solution for membership, marketing, and promotions.

  • The Members Mobile App drives sign-ups and enables targeted direct marketing
  • The UTOPIA Loyalty System can be configured with the Global Gaming System and your 3rd party POS provider

Omni VISION

Omni VISION is the remote monitoring tool that allows you to view all your devices including EGMs, CRTs, ATMs in one venue or across all your venues from your PC or mobile phone.

Omni VISION monitors cash levels and tracks alerts on all UTOPIA and Banktech devices.

FAQs

Our highly trained in-house Help Desk and Incident Management Centre are available 24 hours a day, 7 days a week, 365 days a year meaning you are never without support. Our Help Desk resolves over 85% issues during the first call. And in the event you need assistance on-site, our highly trained field service team operates 7 days a week, 365 days a year, providing you with swift professional support at all times.

Harness the Power of One Integrated,
Total Venue Solution

One solution means a streamlined hassle-free process

You have enough on your plate. Let Banktech carry the load with our reliable, integrated gaming and cash management solution. Features include:

  • Consolidated reconciliation and reporting throughout the entire system
  • Proactive alerts and support to minimize downtime
  • Easy oversight of performance 24/7 from any mobile device

Every day can be easier with Banktech!

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