Industry leading service
We understand that device down-time means lost revenue, which is why all our devices are all built using the most reliable parts and equipment.
Should you need assistance though, we pride ourselves on an industry-leading service and support function.
Need help now? Call our helpdesk
Customers can rest assured knowing they have access to:
Onshore 24/7 help desk and incident management centre who solve over 85% of issues on the first call.
A highly skilled national field service team, available 365 days per year.
Onshore workshop with ability to build and repair all devices.
An efficient logistics solution that collects and delivers devices fast.
24/7 helpdesk
Equipped with device monitoring software that allows us to identify most issues immediately.
Responsible for handling all queries from transaction disputes to technician and device deployment.
365-day field service
Technicians located in every capital city as well as available for dispatch across regional and remote areas.
Supported by our national parts and re-work centre located in Sydney as well as regional parts centres located across the country.