·  Plan and conduct training programs dealing with new procedures and equipment.

·  Conduct or participate in workshops designed to promote continuous improvement of internal         staff and customers in all products and systems.

·  Develop, organise production and design of training documentation and instructional materials       such as handbooks, visual aids, online tutorials and training reference documentation.

·  Develop tests, questionnaires, and procedures that measure the effectiveness of curricula and use     these tools to determine whether program objectives are being met.

·  Update the content of training programs to ensure that the participants are being trained with           equipment and processes that are technologically current.

·  Manage customer enquiries escalated via the Helpdesk.

Essentials:

• Qualifications in training, instruction and/or learning design or equivalent experience.
• Proven ability to develop and deliver engaging training to a variety of audiences.
• Excellent written and verbal communication skills.
• Demonstrated ability to develop effective training resources for different audiences.
• Ability to conduct a thorough training needs assessment.
• Sound organisational skills to schedule work activities.
• Ability to quickly become familiar with Banktech and UTOPIA Gaming Systems devices and systems
• Hospitality industry experience in hotels or clubs is essential.